Cloud-based systems are hosted offsite, requiring less hardware and IT management. The responsibility for maintaining features like auto attendant and voicemail shifts to the service provider, making these options cheaper.
A business continuity plan is only helpful if the right technology supports it. Consider the following factors when evaluating phone systems supporting your business continuity plan.
Feature Availability
Unlike traditional landlines that run on copper wires and optical fibers, cloud phone systems use VoIP (Voice over Internet Protocol) technology to transmit voice data. They also use offsite data centers for storage, which gives you more reliability and security than a physical PBX solution.
With a cloud business phone system, you get advanced features that help improve customer service and boost internal team communication. These include click-to-call, which allows callers to make a phone call by simply clicking on a website or app icon. This feature helps businesses grow by enabling them to answer more calls, which reduces call time and increases sales.
Another helpful feature is call analytics, which provides valuable information about each call, including the number of calls, disconnects, and more. This can be used to identify areas for improvement in your sales or marketing efforts.
Scalability
As a business grows, its communications need to change. A top cloud phone system offers scalable features that can grow with the company without costly hardware replacement. These tools are easy to install and integrate with existing communication systems, boosting employee productivity regardless of location. To learn more about its scalability, click here now.
Features like call routing and CRM integrations eliminate the need for employees to repeat themselves, saving time and reducing frustration. Additionally, a customer callback feature allows customers to schedule their preferred date and time for an agent to contact them.
A cloud phone system also provides a more flexible mobile experience for employees on the go, as it operates through the internet and doesn’t require any complex physical PBX hardware on-site. The system can be used anywhere with a stable internet connection, reducing costs for businesses that operate remotely or travel often.
Reliability
Unlike landlines and traditional PBX systems, which must be managed locally, cloud-based business phone systems are centrally managed by service providers. This means that businesses save on IT expenses and can easily keep their phones up to date.
Using a VoIP network, cloud-based business telephone systems break up call data into packets that travel over the internet to their destination. Then they reassemble to deliver crystal-clear voice communication.
In addition to reliability, cloud phone systems offer flexible features like round-robin routing, which automatically routes calls to available agents. Also, they allow users to customize their settings through a web interface, making it easy to adjust and configure phone system features without extensive IT support. This enables more agile business operations during disruptions or disasters.
Convenience
In addition to being highly scalable and affordable, a cloud-based phone system offers numerous user benefits. For example, businesses can customize their solution with many features that improve collaboration and support team productivity.
For instance, call monitoring allows managers to listen to live calls in real time and use features like call whisper and call barge to provide feedback or take over a call (please familiarize yourself with local laws before implementing this feature).
Additionally, unified communications solutions allow business calls to be routed to mobile devices when employees are away from the office. These advanced features enhance customer service and enable teams to work remotely. They are also easily applied and adjusted without hardware updates or complex requests from IT experts.
Security
With cloud phone systems, business calls are routed over the internet, avoiding the complex hardware and physical lines of legacy landline or PBX solutions. They also shift the burden of maintaining and updating phone system features from customers to service providers so that IT teams can make changes with a few clicks.
Your team can use any device, including smartphones, to make and receive business calls.
To get the most out of your cloud telephony system, choose a service provider that offers competitive rates for different user plans. This allows you to provide advanced capabilities for sales and customer support team members while offering a more economical plan for other teams that may need fewer features.
